Shipping policy
ORDER PROCESSING:
While I do my best to send out packages the same day they’re ordered, as a business of one, that’s not always possible.
Please allow 1-2 days for me to pack your order and drop it off with USPS (or the shipping company you’ve chosen). An email will be sent once your order is packed to let you know it’s on the way. Tracking information for your order will be included.
DELIVERY TIMES:
Once your order is dropped off with the carrier, the shipping time begins and will vary based on the information listed below. Please note that Studio Zoraya cannot be held responsible for any extended shipping delays. Please reach out to me via email at hello@studiozoraya.com if you have any issues.
DOMESTIC SHIPPING:
I’ll ship all orders with delivery addresses in the US for free via USPS Ground Advantage (2-5 business days).
If you’d rather choose a different shipping company, charges will be calculated and displayed at checkout.
Other shipping choices, including expedited options are listed below:
USPS -
Priority Mail: 1-3 business days
Priority Mail Express: 1-2 business days
UPS -
Ground: 1-5 business days
2nd Day Air: 2 business days
3 Day Select: 3 business days
INTERNATIONAL SHIPPING:
We offer international shipping to over 200 countries. However, carriers sometimes restrict shipping to different countries for a variety of reasons.
Shipping charges for your order will be calculated and displayed at checkout. Regular and Expedited shipping is available via the following:
USPS -
Priority Mail International: 6-10 business days
Priority Mail Express International: 3-5 business days
UPS -
Worldwide Saver: 1-3 business days
Worldwide Expedited: 2-5 business days
IMPORT FEES:
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Studio Zoraya is not responsible for these charges if they are applied and are your responsibility as the customer.
SHIPPING ISSUES:
If your order arrives damaged in any way, please reach out to me as soon as possible at hello@studiozoraya.com. I will do my best to find a solution that makes everyone happy.
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If you have any further questions, please don't hesitate to contact me through the website’s contact page or email me at hello@studiozoraya.com.